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SLAs/OLAs/Metrics

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SLAs/OLAs/Metrics

Mr. Everson has over 15 years experience developing and measuring service metrics and negotiating SLAs/OLAs.

Through the application of service metrics, his efforts have consistently improved response and resolution times, resulting improved customer satisfaction ratings.

 

Related Experience:

  • Multiple Deployments of Service Desk and Service Management Solutions
  • Developing Service Catalogs
  • Negotiating SLAs and OLAs
  • Defining Service Metrics
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